PrepTen sells access to AI-generated mock interview sessions. Because this is a digital service delivered instantly, the policy below explains when refunds do and don't apply.
1. Try before you buy
Every device gets a free trial question (Easy difficulty) before any payment. We strongly encourage you to use it so you know what to expect before purchasing a paid session.
2. Completed sessions
Once you pay and your interview session begins, the service has been delivered. Used or completed interviews are generally non-refundable, because the AI resources have already been consumed to generate your questions and feedback.
3. When you ARE eligible for a refund
We will gladly refund or re-credit you in these cases:
- Payment deducted but the interview did not start due to a technical error on our side.
- Duplicate or accidental charge for the same session.
- You were charged but never received access to the session you paid for.
4. How to request a refund
Email support@prepten.answerbox.in within 7 days of the transaction with:
- Your Razorpay Payment ID,
- The date and amount of the transaction, and
- A short description of the issue.
We review every request fairly and usually respond within 1–2 business days.
5. Refund processing time
Approved refunds are issued to your original payment method through Razorpay. Once approved, it typically takes 5–7 business days for the amount to reflect, depending on your bank or UPI provider.
6. Cancellations
PrepTen is a pay-per-use service with no recurring subscription, so there is nothing to cancel. You are only ever charged for the specific session you choose to buy.
7. Contact
Questions about refunds? Email support@prepten.answerbox.in or codeanswerbox@gmail.com.